Call Center Excellence Award Winners Panel

The following Winners participated on the insightful Call Center Excellence Award Winners Panel – held at Call Center Week

Special thanks to our Moderator:
Stephen Riddell, Chief Operating Officer
Blinds.com

Best Contact Center Learning, Development & Recognition Program

Jeff Heinzelman
Director of Customer Operations
Pioneer Services

Best in Class Call Center (over 200 Staff)

AND Best Performance Acting on Voice of Customer and Voice of Social Customer

Clint Morley
Vice President of Customer Service & Engagement
Discover Financial Services

Best in Class Call Center (under 200 Staff)

Louise Calvert
Operations Manager, Customer Service
Vistakon/Johnson & Johnson Vision Care

Greatest Job Creating a Culture that Inspires World-Class Excellence

Chris Kenny
Head of Customer Service
ING Direct

Best Technology Solution Provider

Stephen Bell
Product Marketing Manager
RightNow Technologies

The Call Center Leader of the Year

Jean Shaw
VP Global Customer Support
Sabre Inc. Uruguay

Best Outsourced Provider

Jillene Jensen
Senior Service Delivery Manager
Stream Global Services
(note: Jillene was not able to join us on the panel)

Talking Points for Panel:

• Pioneer – employee engagement, recognition programs
• Sabre – mentoring & leadership development - internally and for community